When payments touch thousands of customers, efficiency matters—but so does the human connection. For Monique Wright, balancing both is part of the job, and it’s exactly why one of her peers nominated her as a winner of BillGO’s You AR Awesome Awards.
Monique was recognized through a peer-submitted video celebrating the impact she makes every day. As an office manager, she’s a true people person, someone who thrives on collaboration, building relationships and supporting both her team and customers. Her colleagues see firsthand how that approach carries through everything she does.
In her role, Monique manages a team of seven while overseeing payroll, collections and payment processing for more than 14,000 customers, including builders and vendors. Payments are only one part of her responsibilities, but they’re a critical one she handles daily. With this level of volume, having accurate, timely payment information isn’t just helpful—it’s essential.
For accounts receivable professionals managing large customer bases, small inefficiencies can quickly add up. That’s why having a centralized, reliable payment workflow matters.
BillGO Exchange helps Monique keep payments moving smoothly without slowing her down. With real-time payment notifications and all the details she needs in one place, BillGO eliminates unnecessary follow-ups and phone calls, making it easier to process payments quickly and confidently for both her team and her customers.
As Monique explains:
“It’s just so easy. When a customer makes a payment, an email is sent to us from BillGO with all the info we need and we’re able to process it successfully. It’s a win-win for us and the customer.”
By simplifying payment processing, BillGO Exchange gives AR teams the clarity they need to stay efficient without sacrificing the customer experience.
Watch the video below to hear directly from Monique’s peers about why her leadership, dedication and attention to detail make such a difference.
We’re proud to celebrate Monique as a You AR Awesome Award winner and grateful to have her as part of the BillGO Exchange community. Her story highlights how the right payments platform can empower accounts receivable teams to focus on relationships, accuracy, and growth.