Licenses

BillGO Licenses

Effective date: 07/01/2024

BillGO MT, Inc. (NMLS ID #2005089) is a wholly owned subsidiary of BillGO, Inc. BillGO MT, Inc. is currently licensed as a money transmitter in the following jurisdictions.

If you have a complaint, please contact BillGO MT, Inc. 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

If you have a complaint, please contact BillGO MT, Inc. 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Payment Complaint Submission and Other Disclosures

Alaska

For Alaska Residents Only:
If your issue is unresolved by BillGO MT, Inc. 1-888-535-5205, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf 
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK  99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona

If you have a complaint, please contact BillGO MT, Inc. 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:
Arizona consumers with complaints or concerns can contact the department at:
Arizona Department of Insurance and Financial Institutions 
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Phone (601) 364-3101
AZ Consumers can also file a complaint online: https://difi.az.gov/complaint 

Arkansas

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:
Arkansas consumers with complaints or concerns can contact the department at:
Arkansas Securities Department 
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324- 9260
Email ASDInfo@arkansas.gov
AR Consumers may also file a complaint online at: https://securities.arkansas.gov/file-a-complaint-2/ 

California

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205 (answered by a live person 8am-5pm EDT, M-F. If your concerns have not been addressed, please contact the state regulator listed below:
California consumers with complaints or concerns can contact the department at:
Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834
Phone: (866) 275-2677
If you have complaints with respect to any aspect of the money transmission activities, you may file a complaint online at https://docqnet.dfpi.ca.gov/complaint/ 
To submit a complaint by mail, download, print, and fill out any the appropriate forms at
https://dfpi.ca.gov/file-a-complaint/ and mail to: 
Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834

Colorado

Colorado Division of Banking
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY, YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER THE COMPANY THAT SENT YOUR MONEY:

The Complaint Process
All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.

Complaint Form (Word)  
https://docs.google.com/document/d/0BzYdkXo6Bxz2SFhUZ3hfZWJreHM/edit?usp=share_link&ouid=111501058358688178587&resourcekey=0-FQW0xX6fxpBOo7nOnDUjgA&rtpof=true&sd=true 


Complaint Form (PDF)

 https://drive.google.com/file/d/0BzYdkXo6Bxz2RXlzZmVCR3VNM2M/view?resourcekey=0-AwNGicL32kGHYeKZnXaeZw 


Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.


Colorado Division of Banking
1560 Broadway, Suite 975, Denver, CO 80202
Phone: 303-894-7575
Fax: 303-894-7570
E-mail: DORA_BankingWebsite@state.co.us  
https://banking.colorado.gov/industry/money-transmitters 

Connecticut

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:
Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking
260 Constitution Plaza # 1, 
Hartford, CT 06103
Phone: (860) 240-8170
Email: Banking@ct.gov  

To File a Connecticut Consumer Complaint:
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Online-eLicensing-Instructions  

District Of Columbia

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If you still have an unresolved concern, DC consumers with complaints or concerns can contact the department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC  20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov  
 
Link to DC Consumer Complaint Form Mail-in Version

Florida

Florida Office of Financial Regulation
If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If you still have an unresolved concern, Florida consumers with complaints or concerns can contact the department at:
Online: https://flofr.gov/sitePages/FileAComplaint.htm ; 
To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, 
Tallahassee, FL 32399-0376
Phone: (850) 487-9687

Georgia

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Georgia consumers with complaints or concerns can contact the department at:

Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200, 
Atlanta, GA 30341-5565 
Phone: (770) 986-1633

Hawaii

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:
Hawaii consumers with complaints or concerns can contact the department at:
Email: dfi@dcca.hawaii.gov  
Phone: (808) 586-2820
Fax: (808) 586-2818

To file a Hawaii Consumer Complaint:  https://cca.hawaii.gov/dfi/files/2020/02/DFI-Form-CC-Rev.-12-14-FillableForm.pdf  
If by mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054,  
Honolulu, HI 96805

If by courier:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
335 Merchant Street, Room 221
Honolulu, HI 96813

Illinois

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Illinois consumers with complaints or concerns can contact the department at:

Illinois Department of Financial and Professional Regulation 
555W. Monroe Street, Suite 500, 
Chicago, IL 60661
Phone (888) 473-4858

To file an Illinois Consumer Complaint: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html  

Indiana

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Indiana consumers with complaints or concerns can contact the department at:

Department of Financial Institutions
30 South Meridian Street, Suite 300, Indianapolis, IN 46204
Phone (317) 232-3955
dficomplaints@dfi.IN.gov  

To file an Indiana Consumer Complaint:  Complaint Form

Iowa

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

Iowa Division of Banking
200 E Grand Ave., #300, 
Des Moines, IA 50309
Phone: (515) 218-4014

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint  

Kansas

Kansas Office of the State Bank Commissioner

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If you still have an unresolved complaint complete the following complaint form:

Complete consumer assistance PDF form;

English: https://www.osbckansas.org/consumer_files/complaintform.pdf  
Spanish: https://www.osbckansas.org/wp-content/uploads/spanish_complaintform.pdf  

Mail, fax or email the completed consumer assistance form and attachments to:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs 
700 SW Jackson St, Suite 300
Topeka, KS 66603
Fax: (785) 371-1229
Email: complaints@osbckansas.org 

Louisiana

Please note the money transmission license issued to BillGO MT, Inc. by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please contact BillGO MT, Inc. at 1-888-535-5205.

If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us  

by mail, email, or fax.

Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA  70809-7024
Phone: (225) 925-4660

Maryland

BillGO MT, Inc. NMLS# 2005089 ;
NMLS Consumer Access website www.nmlsconsumeraccess.org ; and

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding BillGO MT, Inc. NMLS 2005089 at: 1100 N Eutaw St., Suite 611, Baltimore, MD, 21201, Toll Free (888)-784-0136.

Massachusetts

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Massachusetts consumers with complaints or concerns can contact the department at:

Massachusetts Department of Banking
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
Phone: (617) 956-1500

File a Massachusetts Consumer Complaint: https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

Minnesota

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Minnesota consumers with complaints or concerns can contact the department at:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Phone: (651) 539-1500
Complaints: (651) 539-1600

File a Minnesota Consumer Complaint: https://mn.gov/commerce/consumer/file-a-complaint/other-complaints.jsp  

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205 to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding BillGO MT, Inc. money transmission activity, you may file you complain online at https://dbcf.ms.gov/complaint-form/  

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Phone: (601) 321-6901

Nevada

If you have a complaint, please contact BillGO MT, Inc., 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Nevada consumers with complaints or concerns can contact the department at:

State of Nevada, Dept. of Business & Industry Financial Institutions 
3300 W. Sahara Ave., Suite 250, 
Las Vegas, Nevada 89102
Phone: (702) 486-4120
Fax: (702) 486-4563

File a Nevada Consumer Complaint: https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form  

New Hampshire

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department 
53 Regional Drive, Suite 200, 
Concord NH, 03301
Phone: (603) 271-3561
Email: nhbd@banking.nh.gov  

New York

New York Department of Financial Services

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205.  If you still have an unresolved complaint regarding BillGO MT, Inc. money transmission activity, you can direct your complaint to the New York State Department of Financial Services at: 

Online: https://www.dfs.ny.gov/complaint  
DFS consumer complaints email: consumers@dfs.ny.gov  
Toll Free: 800-342-3736
Fax: 212-480-6282

Paper complaint forms can be mailed to:
Department of Financial Services, Consumer Assistance Unit
1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.

North Dakota

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions
1200 Memorial Highway, Bismarck, ND 58504
Phone: (701) 328-9933
Email: dfi@nd.gov  

South Dakota

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

South Dakota consumers with complaints or concerns can contact the department at:

South Dakota Department of Labor & Regulation – Division of Banking
1714 Lincoln Ave., Suite 2, 
Pierre, SD 57501
Phone: (605) 773-3421
Email: banking@state.sd.us  

Tennessee

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Tennessee consumers with complaints or concerns can contact the department at:

Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 13th Floor, 
Nashville, TN 37243
Phone: (615) 741-2236
Email: TDFI.Contact@tn.gov 

Texas

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below: 

Texas consumers with complaints or concerns can contact the department at:

Texas Department of Banking
2601 N. Lamar Blvd., 
Austin, Texas 78705
Phone: 512-475-1300
File a Texas Consumer Complaint: https://www.dob.texas.gov/money-services-businesses/how-file-complaint  

Utah

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If your concerns have not been addressed, please contact the state regulator listed below:

Utah consumers with complaints or concerns can contact the department at:

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111
Phone: (801) 538-8830
Email: dfi@utah.gov  

Washington

If you have a complaint, please contact BillGO MT, Inc. 3003 E. Harmony Rd. Suite 500 Fort Collins, CO 80528, 1-888-535-5205. If you still have an unresolved complaint regarding BillGO MT, Inc. money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint. 


Washington Department of Financial Institutions
PO Box 41200
Olympia WA 98504-1200
Phone: (877) 746-4334
Email: dfi@dfi.wa.gov