As the official "BillGO liaison" at Ehrlich Pest Control, over the past two years Janice Bubeck has helped process around 35,000 bill payments through BillGO — a number she expects will quadruple as their company continues its rapid expansion across the country. Here she talks about her role, as well as that of BillGO, in driving positive business outcomes.
"BillGO gets the payments over really quick. But we also see operational efficiencies. There are less manual tasks. If things were to come in through the mail, we'd have to process them, shred them and throw them out. The time efficiencies alone are incredibly valuable. We have other job tasks, after all."
What are your primary job responsibilities?
I work in the cash-posting department under finance. I help research accounts and troubleshoot. My department works with the Credit Card team and processes credit cards for the company.
I have 23 years of experience, much of it with research. So the company uses me to help out with BillGO, especially since our recent migration and acquisitions of other companies — we've exploded with our credit card processing! I am the BillGO liaison, and I have another co-worker that helps me with BillGO.
How does your role impact your company?
Our team is broken down into multiple smaller teams, for instance, one team handles lock box, credit card, checks, collections, checks that come in for bankruptcy, etc. Because of the migration of companies, and we have Ehrlich Pest Control locally and nationally, when we get a payment in from national accounts there is a huge amount to process.
Every day, regardless of whatever department you work in, our goal is to make sure everything is processed from the time we get in to the time we leave. We are the hub. It's important to get all payments processed every day because our systems will shut down at the end of the day and we need to allocate every payment by every night.
If our systems shut down and we haven't processed everything, it impacts the customer — they get a late payment. And that's on us. We need to get these payments processed for the customers.
What do you like most about BillGO?
From the very beginning, we've been very happy with BillGO. With our recent acquisitions over the last year, BillGO got us set up to transition extremely quickly — within 24 hours.
If we get a payment and can't locate it, we simply press the Contact Us button and the BillGO customer service center delivers an automatic response. The communication is excellent. Being able to respond to an email or call us is really important because we release every customer communication in letters. Because we get a response from BillGO immediately and can respond back, it's incredibly efficient. Everything flows really nice.
Everyone at BillGO is so helpful with all our needs. We have a BillGO team that processes payments each day. No complaints from anyone.
How does BillGO help you do your job better?
We really like the email alerts. But as a backup we go into every drop down menu as well, just in case we find something that another team member didn't find. We want to make sure we don't miss anything because, otherwise, it goes to a customer. And we never want a customer to feel aggravated because a payment was missed.
BillGO gets the payments over really quick. But we also see operational efficiencies. There are less manual tasks. If things were to come in the through the mail, we'd have to process them, shred them and throw them out. The time efficiencies alone are incredibly valuable. We have other job tasks, after all.